Shipping policy
Last updated: 20 October 2026
Every order is shipped from our partner suppliers' warehouses, then delivered with a tracking number, sent by email when the parcel leaves.
- Delivery time: it is shown on each product page; that time applies.
- Delivery rates and zones: they are set out on the Shipping and returns page. Shipping costs are always shown before you confirm your order.
- Several parcels: an order with several items may arrive in several parcels, each with its own tracking and delivery time, at no extra cost.
- Duties and taxes: any import duties or taxes are stated on the Shipping and returns page; where none are stated, none are charged to you on delivery.
If there is a delay (busy period, carrier), we let you know by email. If your order has not been delivered 30 days after it was placed (or by the announced date if later), you can cancel it and get a refund within 14 days.
If the parcel arrives damaged, take photos of the packaging and write to us within 3 days. For a return or a withdrawal, see the returns and withdrawal policy.
Contact: contact@pataroc.fr — Pataroc, 8 bis rue Abel, 75012 Paris.