Everything you need to know before ordering
When will I receive my order?
Your order is prepared within 1 to 2 business days, then delivered with a tracking number:
- France: 3 to 7 business days (€4.90, free from €59)
- Europe: 5 to 10 business days (€7.90, free from €79)
- Rest of the world: 7 to 20 business days (€12.90, free from €119)
To track your package: click the tracking link in the shipping email, or log in to your account (icon at the top right) with your email address. You will receive a code, no password needed.
Are the items in stock?
Yes: the items offered for sale are in stock and ship quickly, within 1 to 2 business days. If a size happens to be out of stock, we will notify you before shipping, and you can choose between waiting, changing sizes, or getting a refund.
The size is wrong, what should I do?
Size exchanges are free for 30 days, provided the product has not been damaged. To request one: go to your account (icon at the top right) › your order › "Request a return," and specify the desired size. We will send you the return label and the new size.
You may also withdraw within 14 days and receive a refund, as provided by law.
Which harness for canicross, which one for hiking?
The "Gramat" is a pulling harness: it distributes the load when the dog pulls in front of you. The "Quercy" is a walking harness with a handle and a front ring, for walking by your side.
At what age can my dog start running?
After it has finished growing, generally between 12 and 18 months depending on the breed. Ask your vet for their opinion before starting.
How do I wash the equipment?
Hand wash or machine wash at 30°C in a mesh bag, without fabric softener. Air dry, away from a radiator.
What payment methods do you accept?
Credit card, Apple Pay, Google Pay and PayPal, via the store's secure payment system.
My dog pulls a lot on walks, which harness should I choose?
The "Quercy," with its front ring: attach the leash to the chest, and your dog will be less tempted to pull. The "Gramat" is designed for pulling: save it for running.
Can I buy the kit parts separately?
Yes, each piece is sold individually. The kit is cheaper: €89 instead of €105 for the canicross kit, €65 instead of €77 for the hiking kit.
Is the harness suitable for a puppy?
For walks, the "Quercy" in XS or S is suitable for a puppy whose size is no longer changing much. For running, wait until it has finished growing.
Do you deliver internationally?
Yes, worldwide, with tracking. Europe: 5 to 10 business days (€7.90, free on orders over €79). Rest of the world: 7 to 20 business days (€12.90, free on orders over €119).
Outside the European Union, customs duties or local taxes may be requested upon delivery: these are the responsibility of the recipient.